You can’t motivate anyone. That is an external pressure that simply doesn’t appeal to people, as it usually comes off as control to meet ones own goals and ends.
Instead, work to create the conditions under which people will WANT to work, which appeals to their own self-interest and where they will thrive.
The first step is this more effectual approach is to articulate your purpose, your values and guidelines and the vision you have for the business. Work out and agree to the results and behaviours you expect.
It is rare that you have employed ‘bad people’. If you were to sack all your staff and then hire new people applying state of the art behavioural interviewing techniques, you would still end up with a normal distribution of people.
Instead focus on the processes and systems. Focus on the tools. My father is a carpenter; he says you can do almost any job with the right tools and skills.
Have you provided the right training? The right tools? Have you looked at the processes; do they support your people and customers?
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