HAVE YOU ever been to a communications course where they told you that only seven percent of a message is communicated by the words spoken? It has never quite rang true with me, but where did it come from. Most people who cite this statistic would have no idea, and are just feeding forward and [...]
Too often managers exhort their team to do the best they can, and then are dismayed when only 20 percent of the team produce 80 percent of the results. The first solution is to find out what the best people do and replicate that across the others. Maybe there is an incremental improvement. Hire and [...]
Leaders should have mentors, they should consciously select their heroes, but ultimately they lived in different times, under different circumstances. We must find our own path and make our own decisions (and mistakes). 1. Remember there is no perfect leader. We all have our own style, and the elements of style – leadership – dictate [...]
We often here people say how innovative apple is, or entrepreneurial Virgin is, or how boring banks are. As if these companies have personalities in and of themselves. Organisations espouse their values, what they stand for, invest tonnes and tonnes of cash every year in ‘branding’, and advertising in attempt to build a particular reputation. [...]
Power Trip In almost as many weeks there have been two CEO’s who have fallen on their sword and resigned (or pushed), from large businesses. One from Australia, Mark McInnes, who resigned because of sexual harassment claims, and the other Mark Hurd, CEO of Hewlett-Packard for ‘ethics violations’ (allegedly falsifying expense reports, and sexual harassment). [...]