In the consulting game we like measureable, definable results, such as reducing cycle times from 22 days to one. What’s much harder is measuring the customer perception of the service. A recent article in the MIT Sloan management review looked at this problem: how to improve encounters with customers (improve customer service). The article high [...]
Archive for the ‘Sales’ Category
Designing the soft side of customer service
Posted in Sales on October 11, 2010 | 1 Comment »
Sales is Problem Solving
Posted in Sales, tagged Sales, sales process on August 25, 2008 | Leave a Comment »
Today I met with a colleague who is arranging finance for a Real Estate Development project I am undertaking. This was the first initial meeting for us, as the person I previously used as moved into full-time developing himself. What impressed me was his commitment to fact finding, finding out I was looking to achieve, [...]
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