Helping individuals and organizations improve productivity
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Though it’s disappointing, it’s a fact of life that a company’s high level executives are often highly disconnected from the sale force. We’ve all seen those television programs where the boss secretly steps back onto the shop floor and finds so much he didn’t know – some good, some bad. It isn’t made up for [...]
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Most commonly, improvements in business processes are sought to streamline and save costs, and often reduction in headcount occurs as the production cycle evolves. It might be that technological advances allow paper-based systems to be replaced by efficient, and more accurate, computer driven processes. Or, perhaps, specific productivity improvements are achieved by a redesign of [...]
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Steve Jobs is one of my heroes, so it’s not surprising that I have just finished reading his biography. What might be a little surprising is that I’ve spotted a few similarities between Apple and Toyota. Two different businesses, in two different industries, but the similarities are definitely there. Perhaps it’s my processing background that [...]
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Process Improvement Isn’t just about meeting service levels and cost savings. The initial intent of organisations embarking on process improvement is often ensure they are meeting service levels for their clients, delivering quality products and services while reducing headcount by replacing paper based systems, specific productivity improvements, information retrieval, and business process modelling. This [...]
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The business process can become over-complicated and forget the customer, when a more logical process model would be designed to keep the customer happy.
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