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Change programs focused on re-engineering, process improvement and systems design such as Kaizen, Lean, Six Sigma and TQM have a proven track record in revolutionising processes resulting in improved quality, efficiencies and reduced costs. The challenge comes in the implementation, which is the focus of this discussion paper. Executive Summary Change programs focused on re-engineering, [...]
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Here is a case study from a previous assignment I ran, it’s brief but it explains what is possible with process improvement, that is dramatic improvements in customer quality and significantly reduced costs. The Bank was under tremendous pressure to be more of a ‘gentle hand’ with customers who were experiencing financial difficulty. A team [...]
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How does leadership differ from Management? Leadership is the ‘heart’ and management is the ‘head’. Leadership is focused on thoughts and feeling whereas management is focused on tools, measuring things. Leadership is selfless, and operates in the interest of serving others. The etymology of the two words reveal the difference. Management comes the latin word [...]
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The possibility driven organization is an organization that innovates. An organization that is embroiled in patch protection, or defensive market share maneuvers will not grow. They may well have problems, which require solving, but merely solving problems will at best return the organization back to the previous level of performance. Only innovation will drive a [...]
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[googlevideo=http://video.google.com.au/videoplay?docid=4537231419795681197&ei=EKj2SL_TD6eKqQPPgIH4Dw&q=warren+buffet+interview+with+charlie+rose&hl=en] In this interview Warren Buffet speaks to Charlie Rose. Below are some take a way’s from this interview. What impresses me about Warren, is his total and unfailing ability to NOT get caught up in the greed and fear. He is the Buddhist monk of the business world. He sticks to his ethics and [...]
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