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Archive for October, 2008

Implementing Enterprise Wide Change Programs

Posted in Cost Control, Innovation, Leadership, Process Improvement, Strategy, White Papers, tagged , , , , , , , , on October 31, 2008 | Leave a Comment »

Change programs focused on re-engineering, process improvement and systems design such as Kaizen, Lean, Six Sigma and TQM have a proven track record in revolutionising processes resulting in improved quality, efficiencies and reduced costs. The challenge comes in the implementation, which is the focus of this discussion paper. Executive Summary Change programs focused on re-engineering, [...]

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Case Study: Re-engineering, Process improvement & Systems Design

Posted in Case Studies, Innovation, Strategy, tagged , , , , , on October 28, 2008 | 2 Comments »

Here is a case study from a previous assignment I ran, it’s brief but it explains what is possible with process improvement, that is dramatic improvements in customer quality and significantly reduced costs. The Bank was under tremendous pressure to be more of a ‘gentle hand’ with customers who were experiencing financial difficulty. A team [...]

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Leadership Vs Management

Posted in Leadership, tagged , , , , on October 18, 2008 | 2 Comments »

How does leadership differ from Management? Leadership is the ‘heart’ and management is the ‘head’. Leadership is focused on thoughts and feeling whereas management is focused on tools, measuring things. Leadership is selfless, and operates in the interest of serving others. The etymology of the two words reveal the difference. Management comes the latin word [...]

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The Possibility Organization: Why Innovation is the road to wealth

Posted in Innovation, White Papers, tagged , , , , , , , , on October 16, 2008 | 1 Comment »

The possibility driven organization is an organization that innovates. An organization that is embroiled in patch protection, or defensive market share maneuvers will not grow. They may well have problems, which require solving, but merely solving problems will at best return the organization back to the previous level of performance. Only innovation will drive a [...]

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Warren Buffett on The Credit Crisis

Posted in News, Strategy, tagged , , , on October 16, 2008 | Leave a Comment »

In this interview Warren Buffet speaks to Charlie Rose. Below are some take a way’s from this interview. What impresses me about Warren, is his total and unfailing ability to NOT get caught up in the greed and fear. He is the Buddhist monk of the business world. He sticks to his ethics and principles [...]

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Thriving in The Current Economy

Posted in Innovation, News, Strategy, tagged , , , , , on October 13, 2008 | 1 Comment »

The last week has been one to remember. The Dow Jones lost 18% while our local market fell 15.5%. 2008 will be remembered as the ‘year of the credit crunch’ up there with the depression in 1929, the 1987 crash and oil crisis in 1974. Before you go screaming down the halls, consider these two [...]

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7 Tips For Uncertain Times:

Posted in Leadership, Lists, Success Factors, tagged , , , , on October 9, 2008 | Leave a Comment »

7 Tips For Uncertain Times: Focus on opportunities. Your results follow your attention and by focusing on the doom and gloom you will at best act defensively. Instead get clear with your strategy and place your attention to what you can control. Be prompt and responsive. Turn around time is a sign of quality; customers [...]

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Article of the month: “It was the best of times, it was the worst of times”

Posted in Articles, Innovation, Strategy, tagged , , , on October 7, 2008 | 1 Comment »

With the financial fall out in the US being felt in markets worldwide, Dickens’ famous quote rings true now more than ever. The question I get from my clients is “are these good times or bad?” They’re neither. They are what you make of them. Opportunities abound, 12 months ago we were in the height [...]

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